I thought DUB was free, so why does it say there's a charge to receive a card on a mobile device? : SUPPORT

/Official Dub Labs Info/Tips and Tricks

I thought DUB was free, so why does it say there's a charge to receive a card on a mobile device?

Meghan
posted this on September 23, 2009 05:05 pm

This is a common source of confusion. DUB is 100% free, but when you send your card to a mobile number they receive an SMS/text message which contains the following text:

"Std msg chrgs apply. Rply HELP 4 help; STOP to quit."

This message, which is required by cellular carriers, is simply indicating that standard charges may apply to receiving the SMS/text itself, not for receiving the DUB card. Though DUB is a completely free service, your mobile phone service provider may still charge you to send and receive SMS/texts if it is not included in your plan.

You can avoid SMS/texts entirely when sending your card to a non-DUB user by just sending your card to their email address instead of their phone number. This way, they will receive an email with all your card information instead of a text.

Need More Support?

If this does not fix your issue, you can click the link in the navigation bar at the top of the screen to contact our Support Team. They will be happy to help you!