Please note that this issue has been resolved in DUB v2.7 and up, so be sure to upgrade to the newest available version of DUB!

The freezing condition which presents itself when using "Locate" on certain Blackberry phones is caused by an incorrect permissions setting on the DUB application.

To attempt to resolve this:
1) Navigate to the main blackberry menu
2) Go to Options
3) Go to Advanced Options
4) Go to Applications
5) Scroll down and put the cursor over DUB
6) Click the Blackberry Menu key (the key to the left of the trackball)
7) Click "Edit Permissions"
8) For "Connections" click the Blackberry Menu key and press "Change Option"
9) Click "Allow"
10) Repeat Steps 8 and 9 for "Interactions" and "User Data"

From there, reopen DUB and the issue should be resolved.

Need More Support?

If this does not fix your issue, you can click the link in the navigation bar at the top of the screen to contact our Support Team. They will be happy to help you!