/Official Dub Labs Info/Tips and Tricks

Why didn't I receive a verification email from DUB?

Meghan
posted this on August 27, 2009 02:35 am

There are a few reasons why this could be happening. Below we have provided the most typical examples along with steps to their resolution.
 

Scenario 1: DUB emails are being delayed or blocked by spam filters

On occasion our system generated emails are misinterpreted as SPAM by our user's email clients, which can delay or even block the email.  This is more common with work emails than personal ones because the filters tend to be more stringent.

To avoid this, add noreplies@dubmessages.com to your contacts list. You may then return to our website, sign in, and click the resend verification email link.

 

Scenario 2: You may have accidentally registered with the wrong Email Address

Typos do happen, so if adding noreplies@dubmessages.com to your safe senders list and requesting a new verification email did not work for you it is possible you accidentally mistyped your email address when you registered.

To resolve this, follow the instructions in the FAQ for "I registered with the wrong email by accident" at http://support.dubmenow.com/forums/65460/entries/55752.

Need More Support?

If this does not fix your issue, you can click the link in the navigation bar at the top of the screen to contact our Support Team. They will be happy to help you!

 
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